About the Author
Roberta Cava is president of Cava Management Consulting Services and operates training companies in the United States, Canada and Australia
Obras por Roberta Cava
Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers (1990) 62 exemplares
Lastige mensen - Hoe ga je om met lastige klanten, veeleisende bazen en vervelende collega's (2003) 3 exemplares
Comunicarea cu oamenii dificili: cum să ne purtăm cu clienţii răuvoitori, şefii autoritari şi colegii nesuferiţi (2007) 1 exemplar
Dealing with Difficult Relatives and In-Laws: How to deal with angry, demanding and manipulative Relatives and In-laws (2005) 1 exemplar
Etiquetado
Conhecimento Comum
- Sexo
- female
Membros
Críticas
Dealing with Difficult People: Proven Strategies for… por Roberta Cava
Disappointing, as many of the examples are about office workers, rather than wider society.
An unimpressive assembly of situations and techniques. I suspect it's much more interesting when the author presents in her regular seminar format. This is lightweight and uninteresting.
Estatísticas
- Obras
- 12
- Membros
- 95
- Popularidade
- #197,646
- Avaliação
- 3.2
- Críticas
- 2
- ISBN
- 26
- Línguas
- 3