Shu Hattori

Lots of useful consultant tricks to appear smarter and more capable than otherwise. Many of these are obvious, some are outdated (his email management techniques are Boomer-tier), some make sense in organizations but shouldn't need to exist (keeping sensitive things off email), but there's a lot of utility in having it all in one place. It is helpful advice for anyone, but the book should also make consumers of consultancy services more skeptical of the actual insight/knowledge/competence of consultants they engage.… (mais)