Tony Hsieh (1973–2020)
Autor(a) de Delivering Happiness: A Path to Profits, Passion, and Purpose
About the Author
Image credit: Delivering Happiness Book
Obras por Tony Hsieh
Associated Works
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation (2001) — Prefácio, algumas edições — 51 exemplares
Startup Mixology: Tech Cocktail's Guide to Building, Growing, and Celebrating Startup Success (2014) — Prefácio — 17 exemplares
The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First (2019) — Contribuidor — 12 exemplares
Etiquetado
Conhecimento Comum
- Data de nascimento
- 1973-12-12
- Data de falecimento
- 2020-11-27
- Sexo
- male
- Nacionalidade
- USA
- Local de nascimento
- Urbana, Illinois, USA
- Local de falecimento
- Bridgeport, Connecticut, USA
- Causa da morte
- Injuries sustained in a fire
- Educação
- Harvard College (BS)
- Ocupações
- businessman
- Organizações
- LinkExchange
Zappos.com
Membros
Críticas
Delivering Happiness: A Path to Profits, Passion,… por Tony Hsieh
I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com.
Makes me want to focus specifically on my personal happiness in addition to the world in general
Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways.
Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success
Book summary at: https://readingraphics.com/book-summary-delivering-happiness/… (mais)
Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success
Book summary at: https://readingraphics.com/book-summary-delivering-happiness/… (mais)
A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended.… (mais)
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Estatísticas
- Obras
- 2
- Also by
- 6
- Membros
- 1,176
- Popularidade
- #21,865
- Avaliação
- 3.8
- Críticas
- 28
- ISBN
- 24
- Línguas
- 6
- Marcado como favorito
- 1