Robert W. Lucas
Autor(a) de Customer Service: Building Successful Skills for the Twenty-First Century
About the Author
Robert W. Lucas is the president of Creative Presentation Resources, a creative training and products company and the founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services. He is the author of Creative mostrar mais Learning: Activities and Games That Really Engage People, The Creative Training Idea Book, The Big Book of Flip Charts, and Customer Service Skills for Success. mostrar menos
Obras por Robert W. Lucas
Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning (2003) 30 exemplares
Creative Learning: Activities and Games That REALLY Engage People (Essential Tools Resource) (2007) 7 exemplares
People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations (2005) 6 exemplares
Training workshop essentials : designing, developing, and delivering learning events that get results (2009) 6 exemplares
DVD to Accompany Customer Service Buildi 2 exemplares
Etiquetado
Conhecimento Comum
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Membros
Críticas
Customer Service Skills for Success (Connect,… por Robert W Lucas
ADC,AOS,BMA,BOALC,CA,GWD,MA
Prémios
Estatísticas
- Obras
- 13
- Membros
- 138
- Popularidade
- #148,171
- Avaliação
- 2.5
- Críticas
- 1
- ISBN
- 36