David H. Maister
Autor(a) de The Trusted Advisor
About the Author
Image credit: © 2006 David Maister
Obras por David H. Maister
True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career (1997) 220 exemplares
Practice What You Preach : What Managers Must Do to Create a High Achievement Culture (2001) 97 exemplares
De professionele adviseur: Management briefing 3 exemplares
Practice What You Preach: What Managers Must Do To Create A High-achievement Culture (2012) 2 exemplares
The Trusted Advisor by Maister, David H., Green, Charles H., Galford, Robert M. (October 5, 2000) Hardcover 2 exemplares
Associated Works
Leading Geeks: How to Manage and Lead the People Who Deliver Technology (2002) — Prefácio — 90 exemplares
Etiquetado
Conhecimento Comum
- Sexo
- male
Membros
Críticas
You May Also Like
Associated Authors
Estatísticas
- Obras
- 13
- Also by
- 1
- Membros
- 1,425
- Popularidade
- #18,052
- Avaliação
- 4.0
- Críticas
- 14
- ISBN
- 42
- Línguas
- 5
- Marcado como favorito
- 1
The gist:
1. Put the client’s interests/goals first. This is not an option; it is the only one.
2. Don’t listen to react. Listen to listen.
3. Everyone needs to be on the same page. You and the client should know and agree on what you’re expected to do.
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The Quick Guide to Being a Trusted Advisor:
1. Listen to everything
2. Empathize (for real)
3. Note what they’re feeling
4. Build that shared agenda
5. Take a point of view
6. Take a personal risk
7. Ask about a related area
8. Ask great questions
9. Give away ideas
10. Return calls unbelievably fast
11. Relax your mind