Kent D. Seltman

Rarely do you get a chance to look inside a healthcare institution and see how it works; yet you get that opportunity with this book. Think twice before you say this is a lot of hype and hyperbole, since there are too many stories that back up the foundations of the book. I have experienced Mayo over the past 20 years as an outsider, as a patient but never as an employee and from my perspective, I find this book faithful to the facts. Mayo is an amazing place, so relax and enjoy learning about a great institution. The book is well written with stories and summaries that keep the management principles in focus. Whatever you do don't cheat and read the last chapter first.… (mais)