Paul R. Timm
Autor(a) de 50 Powerful Ideas You Can Use to Keep Your Customers
About the Author
Obras por Paul R. Timm
Crisp: Successful Self-Management, Revised Edition: Increasing Your Personal Effectiveness (The Fifty-Minute Series) (1993) 7 exemplares
Winning Telephone Tips: 30 Fast and Profitable Tips for Making the Best Use of Your Phone (30-Minute Solutions Series) (1997) 4 exemplares
Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (2004) 4 exemplares
How to make winning presentations: 30 action tips for getting your ideas across with clarity and impact (30-minute… (1994) 4 exemplares
Etiquetado
Conhecimento Comum
- Data de nascimento
- 1948
- Sexo
- male
- Organizações
- The Church of Jesus Christ of Latter-day Saints
Brigham Young University
Membros
Críticas
You May Also Like
Estatísticas
- Obras
- 25
- Membros
- 157
- Popularidade
- #133,743
- Avaliação
- 2.0
- Críticas
- 2
- ISBN
- 54
- Línguas
- 1
Very basic information and tactics included such as speaking clearly with great customer service; to how to handle upset customers.
Strive to have the upset customer share responsibility for finding a reasonable solution to the problem.
Summary tips:
Give caller your name
Smile into the phone
Keep your caller informed
Invite caller to be efficient with your time
Commit to caller requests
Thank the caller
Fluctuate tone of your voice
Use hold carefully
Use friendly language
Handle update callers with understanding… (mais)