Classificação da Biblioteca do Congresso dos EUA (LCC)Z711.F64
⮑ Z662-1000.5. Libraries
⮑ Z687-718.85. The collections. The books
⮑ Z711-711.95. Public services. Reference services
Selected Works (808 no total)
- The Book of Answers: The New York Public Library Telephone Reference Service's Most Unusual and Entertaining Questions por Barbara Berliner
- Introduction to Reference Work, Vol. II: Reference services and reference processes por William A. Katz
- Conducting the Reference Interview: A How-To-Do-It Manual for Librarians por Catherine Sheldrick Ross
- Reflective Teaching, Effective Learning: Instructional Literacy for Library Educators por Char Booth
- The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone por Ryan Dowd