Assunto: Customer services

Sub-assuntos

Livros sob este assunto

• The Innovator's Dilemma : The Revolutionary Book That Will… por Clayton M. Christensen (2,201 exemplares)
• Fish! A Remarkable Way to Boost Morale and Improve Results por Stephen C. Lundin (1,561 exemplares)
• Creating raving fans por Ken Blanchard (773 exemplares)
• The Innovator's Solution: Creating and Sustaining… por Clayton M. Christensen (757 exemplares)
• The experience economy: work is theatre & every business a… por B. Joseph Pine (461 exemplares)
• The Discipline of Market Leaders: Choose Your Customers,… por Michael Treacy (385 exemplares)
• Fish! Tales: Real-Life Stories to Help You Transform Your… por Stephen C. Lundin (289 exemplares)
• Customers For Life por Carl Sewell (236 exemplares)
• Customers.com: How to Create a Profitable Business Strategy… por Patricia B. Seybold (184 exemplares)
• Customer Satisfaction is Worthless, Customer Loyalty is… por Jeffrey Gitomer (174 exemplares)
• The Professional Service Firm50 (Reinventing Work): Fifty… por Tom Peters (150 exemplares)
• Discovering the Soul of Service: The Nine Drivers of… por Leonard L. Berry (111 exemplares)
• Customer Service for Dummies por Karen Leland (111 exemplares)
• A Complaint Is a Gift: Recovering Customer Loyalty When… por Janelle Barlow (110 exemplares)
• The Future of Competition: Co-Creating Unique Value with… por C. K. Prahalad (110 exemplares)
• The Nordstrom Way: The Inside Story of America's #1… por Robert Spector (96 exemplares)
• We Are Smarter Than Me: How to Unleash the Power of Crowds… por Barry Libert (90 exemplares)
• The Customer-Driven Company: Moving from Talk to Action por Richard C. Whiteley (85 exemplares)
• Customer Mania! It's Never Too Late to Build a… por Ken Blanchard (80 exemplares)
• Delivering Knock Your Socks Off Service por Kristin Anderson (80 exemplares)
• Positively Outrageous Service: How to Delight and Astound… por T. Scott Gross (75 exemplares)
• Managing Knock Your Socks Off Service (Knock Your Socks Off… por Chip R. Bell (73 exemplares)
• Best Practices: Building Your Business with Customer… por Robert Hiebeler (68 exemplares)
• The Corporate Coach por James B. Miller (67 exemplares)
• The Service Profit Chain por James L. Heskett (62 exemplares)
• Total Customer Service: The Ultimate Weapon por William H. Davidow (60 exemplares)
• The Nordstrom Way to Customer Service Excellence: A… por Robert Spector (53 exemplares)
• Relationship Marketing: Successful Strategies For The Age… por Regis McKenna (53 exemplares)
• Consumer Joe: Harassing Corporate America, One Letter at a… por Paul Davidson (51 exemplares)
• The Service Edge: 101 Companies That Profit from Customer… por Ron Zemke (50 exemplares)
• Service Breakthroughs: Changing the Rules of the Game por James L. Heskett (49 exemplares)
• Hey, I'm the Customer: Front Line Tips for Providing… por Ron Willingham (47 exemplares)
• 50 Powerful Ideas You Can Use to Keep Your Customers por Paul R. Timm (46 exemplares)
• Calming Upset Customers por Rebecca L. Morgan (45 exemplares)
• The Northbound Train: Finding the Purpose, Setting the… por Karl Albrecht (45 exemplares)
• Customer Intimacy: Pick Your Partners, Shape Your Culture,… por Fred Wiersema (43 exemplares)
• When Fish Fly: Lessons For Creating a Vital and Energized… por John Yokoyama (43 exemplares)
• Delivering Quality Service por Valarie A. Zeithaml (42 exemplares)
• The Best Service is No Service: How to Liberate Your… por Bill Price (42 exemplares)
• Telephone Courtesy & Customer Service: Achieving… por Lloyd Finch (40 exemplares)
• The Lovemarks Effect: Winning in the Consumer Revolution por Kevin Roberts (37 exemplares)
• Keeping Score: Using the Right Metrics to Drive World-Class… por Mark Graham Brown (37 exemplares)
• At America's Service: How Corporations Can… por Karl Albrecht (36 exemplares)
• Clued In: How to Keep Customers Coming Back Again and Again por Lewis Carbone (36 exemplares)
• What Customers Really Want : How to Bridge the Gap Between… por Scott McKain (36 exemplares)
• Branded Customer Service: The New Competitive Edge por Janelle Barlow (36 exemplares)
• Customer Loyalty: How to Earn It, How to Keep It por Jill Griffin (36 exemplares)
• Built for Use: Driving Profitability Through the User… por Karen Donoghue (34 exemplares)
• Sustaining Knock Your Socks Off Service por Thomas K. Connellan (33 exemplares)
• Exceeding Customer Expectations: What Enterprise,… por Kirk Kazanjian (32 exemplares)

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