Technology is revolutionizing business practice. As a result, tens of thousands of executives are finding their industries on the verge of earthshaking changes. Now, drawing on four decades of consulting with companies struggling to "reinvent" themselves on the brink of cataclysmic restructuring or even extinction, Roy Harmon constructs a compelling three-pronged "reinvention" model (processes, technology, and people) which, when driven by long-term strategic vision, provides a flexible blueprint from which to spearhead ongoing change. Using detailed examples from Andersen Consulting's worldwide practice, Harmon reinvents business operations in specific fields including retailing, health care, financial services, and even government, and targets other areas relevant to all industries, from computer technology to office organization. He shows how the most important process improvements (such as reorganizing functionally structured operations into "work cells") can eliminate bureaucratic and other inefficiencies, and how the latest technology, when combined with an energized workforce committed to action, can give teeth to the reinve