"Your customers: are you dazzling them or frazzling them? With "Smile" you have what it takes to (Put more money into your wallet, starting today, with excellecnt customer service ; Train your staff quickly and easily in friendly customer service and sales ; Transform your sales or donations from just so-so to sizzling!). It's all within your reach. And it's a quick, 60-minute (or less) read away. Packed with indispensable tips, proven techniques, and "must-do-now" strategies, "Smile" will help you generate immediate results. Discover how to:(Increase sales, repeat business and positive buzz abour you, starting today ; Ask for the sale or donation--and get it! ; Boost your sales and service confidence). Don't frazzle them, dazzle them."--Back cover