Not a very profound book, but it had a few interesting ideas. Discussion on how technologies supplement human minds ability to communicate on page 10 how digital information travels better on page 11 will discussion of the use of tallies on page 41, significance of invention of the Greek alphabet page 45, knowledge representation: the nature better than men, natural languages. Discussion of quality is interesting, and he puts it into the context of systems approach on page 196 through 198. He actually anticipates the World Wide Web to an extent on page 208. The I He dear that information flow is important in encouraging useful research is linked to the concept of the network on page two of six. Talks about the significance of information not getting where it is needed describing that is a quality problem on page 197. Information isolation page too late. It concludes with an interesting discussion on inspiration and job satisfaction talking about how short term decisions affect not only competitiveness but quality of business life and that resonated with me. ( )