The Second Edition of this comprehensive "how to" text has been completely revised and updated. This text outlines the basics of case management and illustrates some of the pitfalls encountered in the field of case management. The book provides information on the new Case Management Standards, supplies standard definitions and guidelines of case management for the practicing case manager, and presents information on caring for clients in a wide variety of health care settings. An entire chapter is devoted to case management characteristics, job responsibilities, and essential skills for most case managers in this challenging field. New to this edition--a chapter on Quality Reviews and Risk Management with a strong emphasis on Continuous Quality Improvement (CQI), separate chapters covering ethical and legal issues, and various case studies. A Brandon-Hill Recommended Title.