Foreword by Jim Gray Microsoft Research and 1998 ACM Turing Award Recipient The Complete Guide to Techniques and Models to Evaluate and Plan E-Business Sites! Avoid losing customers due to site crashes Performance modeling and capacity planning for e-business infrastructure Build and analyze customer behavior models Plan your e-business site to avoid frequent upgrades and migrations "E-business is transforming every element of business in many unknown ways. This book will give its readers a headstart in understanding the quantitative underpinnings of the new environment." — Howard Frank, Dean, Robert H. Smith School of Business University of Maryland at College Park Solid analysis of performance modeling and capacity planning for your e-business site! S low e-commerce sites cost their owners billions and embarrass and degrade their owners' brands. Don't let it happen to you! Scaling for E-Business presents analysis techniques for quantifying and projecting every element of your e-business site's performance-and planning for the capacity you need, no matter what! Discover how to... Characterize e-commerce workloads more accurately Analyze the performance of authentication and payment services Model contention for software servers, and ensure scalability Model and plan for communications infrastructure Forecast and cope with peak demand Project the impact of agent technologies and non-PC devices You can't turn to your vendors for these state-of-the-art techniques. But you can turn to Scaling for E-Business-and if you plan to succeed, you'd better!